Shipping policy

1. Order Processing

Ecoxpack.com strives to process orders promptly and efficiently.

Orders are typically processed within 1-2 business days, excluding weekends and holidays.

Customers will receive an order confirmation email with a tracking number once their order has been shipped.

Orders placed after 3:00 PM CST may be processed on the following business day.

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2. Shipping Options

We offer the following shipping options:

Standard Ground Shipping: Available to most U.S. regions, with an estimated delivery time of 5-7 business days.

Expedited Shipping: Faster shipping options are available at checkout. Delivery times vary based on location and the selected shipping method.

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3. Shipping Costs

Shipping costs are calculated based on:

Package weight and dimensions.

Delivery address.

Any additional fees, such as expedited shipping or special handling charges, will be clearly displayed at checkout.

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4. Delivery Delays

Delivery times are estimates and may be subject to delays beyond our control, including but not limited to weather, holidays, or carrier disruptions.

Ecoxpack is not liable for delays caused by incomplete or inaccurate shipping information provided by the customer.

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5. Damaged or Missing Packages

If your package arrives damaged or does not arrive as expected:

Please contact Customer Support within 5 business days of the expected delivery date.

We may request photos of damaged packages to assist with claims and ensure a proper resolution.